Shipping policy
Shipping Policy – GoNepo
Thank you for shopping with GoNepo. Below is our shipping policy designed to provide clear, transparent expectations for our customers.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time & Delivery Estimates
Shipping times vary depending on your location:
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United States: 5–10 business days
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International: 7–15 business days
Please note that delivery times are estimates and may be affected by factors beyond our control, such as carrier delays or customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions from time to time, which will be clearly stated on our website or ads.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Delays & Issues
While we strive to deliver your order on time, delays may occasionally occur. If your order is significantly delayed, please contact us at gonepo.messages@gmail.com, and we will assist you as quickly as possible.
Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout. GoNepo is not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
GoNepo is not responsible for lost or stolen packages confirmed as delivered by the carrier. If you experience an issue, please contact the shipping carrier directly. We will do our best to assist where possible.
Customs, Duties & Taxes (International Orders)
Customers are responsible for any customs duties, taxes, or import fees that may apply once the shipment reaches the destination country.
Contact Us
If you have any questions about your order or our shipping policy, feel free to reach out:
Email: gonepo.messages@gmail.com